Refunds Policy

Returns

Unfortunately we do not offer any Returns.

Exchanges (if applicable)
To be eligible for an exchange, your item must be unused and in the same condition that you received it with the price tags. It must also be in the original packaging. To complete your exchange we require a receipt or proof of purchase.

We will happily exchange it for another item in the same collection for the same price subject to stock availability. YOU ARE ONLY ELIGIBLE TO EXCHANGE ONCE ON YOUR ORIGINAL PURCHASE.

If you need to exchange it for another item, send us an email at vzcollections@hotmail.com and send your item to: 21 Mornington Avenue Finchampstead GB RG404UE.

Once your return item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.

There are certain situations where exchange is not guaranteed (if applicable)

  • Clothing with obvious signs of use
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 15 days after delivery
If you are approved, then your exchange will be processed, and the exchanged item will be shipped within 7 working days.

Late or missing Exchange (if applicable)
If you haven’t received your exchanged item within 10 working days after we have shipped, please contact us at vzcollections@hotmail.com.

Sale items (if applicable)
Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged.

Shipping
To exchange your product, you should mail your product to: 21 Mornington Avenue Finchampstead, RG40 4UE

You will be responsible for paying for your own shipping costs for returning your item and receiving the exchange. Kindly include a self-addressed envelope for us to ship your exchanged item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £25, you should consider using a trackable shipping service. We don’t guarantee that we will receive your returned item.